Worldwide Evacuation and Repatriation

When a member become hospitalized as an inpatient due to an illness or injury while traveling 150 miles or more from home either within or outside the contiguous United States, MEDJET ASSISTANCE will provide air medical transportation, medical evacuation and repatriation services to the hospital of the member's choice.
 

Transport Service to Specialty Hospital

If a member is hospitalized as an inpatient in their hometown hospital, and it is determined that the member requires the services of a specialty hospital within the United States located more than 150 miles away from the member's residence, MEDJET ASSISTANCE will provide air medical transportation to that facility, if the patient is unable to travel by commercial means without a medical escort. The member's attending physician along with the MEDJET physician must agree to the medical necessity of the transport to the specialty facility.

Transport of Mortal Remains

In the unfortunate event of a member's death while traveling 150 miles or more from home, MEDJET ASSISTANCE will arrange and pay for all necessary government authorization, provide a container appropriate for transportation, and return the remains to the member's place of residence for burial.

Medical Referrals

MEDJET ASSISTANCE representatives can provide contact information for doctors and the hospital in the area in which the member is traveling.  Whenever possible, medical providers will be able to speak the same language as the member.  Telephone interpretation can also be provided when necessary.

Medical Monitoring/Consultation

As soon as MEDJET ASSISTANCE is notified of a member's medical situation, the medical staff will establish communication with both the family and the local attending medical provider, obtain a full understanding of the situation and begin to monitor the member's condition.

Medical professionals will stay in communication with the local medical personnel and relay necessary information to the member and his or her family or employer until the situation is resolved and the member is either able to resume travel or an air medical transport is initiated.

Telephone Interpretation

Members can receive assistance with foreign language interpretation over the telephone when they are having difficulty communicating with local medical specialists by calling our toll free number (800- 963-3538 or 9MEDJET) or calling collect from anywhere in the world.
 

Emergency Message Relay

Members may send and receive emergency messages to and from relatives, friends and business associates toll free, 24 hours a day, through the MEDJET ASSISTANCE staff.

Legal Referrals

MEDJET ASSISTANCE provides contact information for certified attorneys in the area in which the member is traveling.  Whenever possible, the attorney will be able to speak in the same language as the member.  Telephone interpretation can be provided when necessary.  (The selection and payment of the attorney are the responsibility of the member.)

Visa, Passport & Immunization Requirements

MEDJET ASSISTANCE provides visa, passport and immunization requirements for foreign countries in which members will be traveling.  For an additional cost, members may also receive services such as expedited replacement of lost or stolen visas and passports.

Travel, Health & Safety Precautions

In addition to providing travel, health and safety precautions for international destinations, members may also receive comprehensive pre-travel medical consultations.

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